Shipping Policy

We carefully pack every Turath Care order to help ensure that your skincare products arrive safely at your doorstep. Orders are processed after successful order confirmation and shipped through our trusted delivery partners.

Shipping availability, delivery timelines, and charges may vary depending on your location, order value, and delivery method.

Once your order is successfully placed, our team prepares and carefully packs your products for dispatch.

Orders are generally processed within [1-2 business days], excluding Sundays and public holidays.

During sales, festive periods, product launches, or high-order volumes, processing may take slightly longer.

After dispatch, your order is delivered according to the estimated delivery timeline provided at checkout or through your shipping confirmation.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Remote or hard-to-reach areas
• Unexpected logistical delays

Shipping charges are calculated based on your order value, delivery location, and applicable shipping rules.

Any applicable shipping fee will be clearly displayed during checkout before you complete your purchase.

We aim to dispatch your order as quickly as possible while maintaining careful packaging and quality standards.

For faster processing and delivery, please make sure that your shipping address, phone number, and other order details are accurate when placing your order.

Once your order has been dispatched, you may receive a shipping confirmation containing your tracking details.

You can use the provided tracking information to monitor your Turath Care order and check its delivery status.

If your tracking information has not updated for some time, please allow additional time for the courier system to refresh before contacting our support team.

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability can depend on your delivery address, order value, and courier service coverage. If COD is available for your order, the option will appear during checkout.

Please ensure that you are available to receive and pay for your COD order when it arrives.

Please carefully check your shipping information before placing your order.

If you need to change your delivery address after placing an order, contact our customer support team as soon as possible.

Address changes may not be possible once an order has been packed or dispatched.

Contact US

Although we work with reliable delivery partners, unexpected delays can sometimes occur due to weather, transportation issues, incorrect addresses, operational disruptions, or other circumstances outside our control.

If your order appears to be significantly delayed or you believe your package may be lost, please contact us with your order number and registered contact details.

Our team will coordinate with the relevant delivery partner and assist you with the next steps.