Return & Refund Policy

At Turath Care, customer satisfaction and product quality are our priorities. Every order is carefully checked and securely packed before dispatch.

While we take every precaution to ensure your order arrives safely, products can occasionally be damaged during transportation or an incorrect item may be delivered. In such cases, please contact our customer support team and we will assist you with the next steps.

Due to the personal-care and hygiene nature of our skincare products, Turath Care does not generally accept returns or exchanges for products that have been opened, used, or ordered incorrectly by the customer.

A return or replacement request may be considered only if:

• You received a wrong product.
• The product arrived damaged or defective.
• The product was leaking or visibly damaged during delivery.
• The package appears to have been tampered with before delivery.

The product should remain unused and, wherever possible, be kept in its original packaging.

If your order arrives damaged, defective, or incorrect, please contact Turath Care Customer Support as soon as possible after delivery.

To help us resolve your issue quickly, please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs of the product and packaging.
• A complete unboxing video, if available.

Important Tip: Record Your Unboxing

We strongly recommend recording a continuous unboxing video immediately when you receive your package.

The video should clearly show the unopened package, shipping label, packaging condition and the product after opening. An unboxing video can help us verify damage, leakage, tampering or incorrect products and may make the resolution process faster.

For an eligible return or replacement:

• The product should be unused and unopened where possible.
• Original product packaging should be retained.
• Photos or videos showing the issue may be required.
• The order details must be provided for verification.
• The request must be submitted within the applicable return-reporting period specified by Turath Care.

Turath Care reserves the right to review each case individually before approving a return, replacement, or refund.

If your return or refund request is approved, Turath Care will determine the appropriate resolution based on the circumstances.

Depending on the issue and product availability, we may offer:

• A replacement product.
• A refund for the affected product.
• Another appropriate resolution agreed upon with the customer.

If a refund is approved, it will generally be processed using the original payment method or another suitable method available for the order.

For hygiene and product-safety reasons, the following situations are generally not eligible for return or refund:

• Products that have been opened or used.
• Products ordered incorrectly by the customer.
• Products where the customer simply changes their mind.
• Products damaged after delivery due to improper handling or storage.
• Products returned without prior approval from Turath Care.

For skincare products, we recommend checking the product details carefully before placing your order.

If your Turath Care product arrives damaged, defective, leaked, broken, or otherwise unusable, please contact us as soon as possible.

Please provide photographs and, if available, an unboxing video showing the condition of the package and product.

After reviewing the information, our team will determine the most suitable resolution, which may include a replacement or refund.

If you need to cancel an order, please contact Turath Care as soon as possible after placing the order.

Cancellation requests can only be considered before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

If your order has already been dispatched, please contact our customer support team for assistance.

Due to hygiene and safety considerations, Turath Care generally does not offer exchanges for opened, used, or incorrectly ordered skincare products.

An exchange or replacement may be considered when:

• The wrong product was delivered.
• The product arrived damaged.
• The product arrived defective or unusable.

All exchange or replacement requests are subject to verification and product availability.

Once a refund has been approved, Turath Care will initiate the refund according to the applicable payment method and processing requirements.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

We recommend keeping your order confirmation and refund communication until the refund has been successfully received.

Please keep the following points in mind when receiving your Turath Care order:

• Check your package as soon as it arrives.
• Record an unboxing video before opening the package.
• Check the product name and quantity against your order.
• Take clear photographs if the package or product appears damaged.
• Do not use a damaged, leaking, or incorrect product.
• Contact Turath Care Customer Support promptly if there is an issue.
• Return or replacement requests are subject to verification and approval.

Turath Care reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.