Frequently Asked Questions

At Turath Care, we focus on carefully selected ingredients for gentle and effective skincare. Our products may include natural oils, botanical extracts, clays, plant-based ingredients and other thoughtfully selected skincare ingredients, depending on the product. Please check the individual product page for the complete ingredient list before purchasing.

Orders are processed and dispatched within the timeframe mentioned in our Shipping Policy. Delivery time can vary depending on your location, courier availability, holidays and other logistical factors. Once your order is shipped, tracking information may be provided so you can follow your Turath Care order.

Because skincare and personal-care products are hygiene-sensitive, we generally do not accept returns for products that have simply been opened or used. Returns may be considered if you receive a damaged, defective or incorrect product. We strongly recommend recording an unboxing video immediately when receiving your order to help us verify any damage or incorrect item.

Our products are thoughtfully formulated with skincare in mind, but everyone's skin is different. If you have sensitive skin, we recommend checking the complete ingredient list of the specific product and performing a patch test before regular use. If you have a known allergy or specific skin concern, consult a qualified skincare professional before using a new product.

Yes, Turath Care focuses on carefully crafted skincare products with an emphasis on quality, thoughtful formulation and a natural-inspired approach. Product-specific manufacturing details may vary, so please refer to the individual product page for more information.

Each product may have different usage instructions. For the best experience, follow the How to Use instructions provided on the relevant product page or product packaging. Using the recommended amount and frequency can help you incorporate the product into your regular skincare routine.

Cash on Delivery may be available for eligible orders and delivery locations. If COD is available for your order, the option will be displayed during checkout. Availability can depend on factors such as your location, order value and courier coverage.

After your order has been dispatched, you may receive shipping and tracking information through your registered contact details. Use the provided tracking information to check your delivery status. If you have concerns about a delayed order, contact our customer support team with your order number.